Member Portal

EWOV runs several free scheme participant induction training sessions throughout the year. This all-day (9.00am-3.30pm) training is for new scheme participant contacts, customer service managers and other scheme participant staff who deal directly with EWOV in complaints and investigations handling.

The training focuses on EWOV's jurisdiction and charter, the case handling process and the working relationship between EWOV and its scheme participants. Our objectives are to enable you to:

  • explain the role of EWOV
  • conduct a working relationship with EWOV
  • outline the key points of EWOV’s case handling procedures.


  • Thursday 16 April
  • Wednesday 17 June
  • Wednesday 12 August
  • Wednesday 14 October
  • Wednesday 2 December


  • Melbourne Central Tower, Elizabeth Street Melbourne

How to book

EWOV will email an invitation to scheme participant staff a few weeks before each training date.

Register then by emailing or calling 03 8672 4460.

Direct any queries to the email address and telephone number above.